Important Notice: As we work towards implementing our Environmental Management System (ISO14001:2015 certification) a new mandatory training module has been created to support our certification – Supplemental Training: Environmental Management System Awareness Orientation – Course ID – 117”. This module is required to be completed along with your Tier and CAR training.

Helpful Troubleshooting Tips

We have included some popular troubleshooting tips to help you navigate our latest update.

Last Updated: September 5th, 2023 at 1:00 PM

Getting Started Additional Support Options

Getting started with ValeLearning version: 3.0.13 .

Before you begin

ValeLearning's version: 3.0.13 reflects the new Vale brand standards, multiple quality-of-life improvements, and third-party vendor support. As with any ValeLearning update, please verify that your browser is up-to-date and that your web browser cache has been flushed prior to contacting support with any issues.

Please visit the link here to find out how to refresh your browser cache.

ValeLearning is compatible with the following minimum browser versions:

*Internet Explorer (IE) mode isn't supported in Microsoft Edge

Please note that using a browser that is unlisted above will not showcase the best experience. Some website pages, contractor data, and online training may not function properly.

Use of unsupported browsers is at your own risk.

Common Support Topics

Online training modules.

If your module training session does not function as expected, please make sure that your browser is supported by the online training. Valelearning uses two (2) types of online training modulues:

Training sessions not resuming.

If your module training session does not resume from where you left off, please verify that you're using the same web browser and device. Modules will only resume if cookies are enabled on your browser or device.

Please note that modules will not resume if you're in a private browsing session (incognito).

Registering for training.

Contractors that wish to launch training modules through ValeLearning must register for a contractor training PIN. The PIN grants you access to the contractor dashboard and stores your subscribed modules.

Here are some common questions regarding contractor PINs:

Generating a Vale Contractor Pass Number.

Contractors that are not currently in the ValeLearning database, must register for a new Vale Contractor Pass Number. If you have completed a ValeLearning module before May 2022, you will have a valid training check profile. You can check your training records through our public training check.

Here are some common questions regarding new Vale Contractor Pass Numbers:

Missing training records.

For privacy reasons, public Training Checks require that you provide the contractor's first or last name, followed by their Vale ID. If your search provides zero (0) results, either your search parameters are incorrect, or the contractor has not yet completed any online training.

Contractor training profile is empty.

There are two (2) scenarios in which a contractor training profile inside the training check will be empty:

White screen when accessing a training module or webpage.

Your browser might be storing an older version of our website. Please visit the link here to find out how to refresh your browser cache. If refreshing your browser cache does not help, please make sure that your web browser is up-to-date.

ValeLearning is compatible with the following minimum browser versions:

*Internet Explorer (IE) mode isn't supported in Microsoft Edge

Please note that using a browser that is unlisted above will not showcase the best experience. Some website pages, contractor data, and online training may not function properly.

Use of unsupported browsers is at your own risk.

Endless loading screen when accessing a training module or webpage.

Your browser might be storing an older version of our website. Please visit the link here to find out how to refresh your browser cache. If refreshing your browser cache does not help, please make sure that your web browser is up-to-date.

ValeLearning is compatible with the following minimum browser versions:

*Internet Explorer (IE) mode isn't supported in Microsoft Edge

Please note that using a browser that is unlisted above will not showcase the best experience. Some website pages, contractor data, and online training may not function properly.

Use of unsupported browsers is at your own risk.

Additional Support Options

Learning & Development Hotline

Need more information or looking for support? Contact us through one of our primary support methods.

Contact Support

Helpful FAQs

We compiled a comprehensive list of frequently asked questions to help you throughout the onboarding process.

View FAQs

Website Performance Issues

See a website error? Have a website question? Contact the web master through a dedicated support form.

Submit a Website Issue

Vendor Library Support

Having issues finding your vendor? See an issue with the region's vendor list, please submit a request for support.

Contact Support
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